Check the basic setup first
If your API request returns an error, first confirm that the API key is correct, the request headers are complete, the request format matches the API documentation, there are no IP or server restrictions, and the network connection is working normally.
- Confirm the API key is correct
- Confirm the request headers are complete
- Confirm the request format matches the API documentation
- Check for IP or server restrictions
- Confirm the network connection is stable
Common causes
Common reasons for failed API requests include an invalid API key, an incorrect request signature, malformed parameters, rate limits, and insufficient permissions.
Please refer to the error code descriptions in the API documentation when troubleshooting.
- Invalid API key
- Incorrect request signature
- Malformed parameters
- Rate limiting
- Insufficient permissions
Contact technical support
If the problem still is not resolved, please contact FingerKYC Technical Support.
Please include the API endpoint, error message, request ID, and request time so we can help analyze the issue.
- API endpoint
- Error message
- Request ID
- Request time