Check the basics first
If you cannot log in to your Finger KYC account, first confirm that your email address is entered correctly, your password is correct, you are using the right login method, and your network connection is working normally.
- Check the email address
- Check the password
- Confirm the correct login method
- Confirm the network connection is stable
Forgot your password
If you forgot your account password, you can reset it through the “Forgot password” option on the login page.
The system may support identity verification and password reset through email verification or phone number verification. Follow the prompts on the page to complete the reset flow.
- Email verification
- Phone number verification
Did not receive the verification email
If you did not receive the verification email, check your spam folder, mail filtering rules, and whether your mailbox is full.
You can also try sending the verification email again later.
- Spam folder
- Mail filtering rules
- Mailbox storage status
Temporary account security restrictions
To protect account security, the system may temporarily limit login attempts after multiple failed sign-in attempts.
Please try again later or use the password recovery flow instead.
- Temporary login restriction after repeated failures
- Retry later or use password recovery
Contact the Support Team
If you still cannot access your account, you can contact the Finger KYC Support Team for help.
Please provide your account email address, any related error message, and the time when the issue happened so the team can investigate faster.
- Account email address
- Relevant error message
- Time when the issue happened