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Refund Policy

Refund Policy

This Refund Policy explains the refund rules that apply to digital services provided by Sargia Inc., including cloud services, data infrastructure services, and related offerings.

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Contents
1. Nature of the services2. Fees and charges3. Refund eligibility4. Non-refundable cases5. Third-party services6. Refund processing7. Changes to this policy8. Contact

1. Nature of the services

The services provided by the Company are subscription-based or usage-based digital infrastructure services.

Because of the nature of digital services, purchases are generally non-refundable once the service has been accessed, activated, or used.

2. Fees and charges

Users may be charged the following categories of fees:

  • Subscription plan charges
  • Usage-based fees such as data processing, transmission, or system usage
  • Infrastructure-related or service-related charges
  • All applicable fees are disclosed before purchase

3. Refund eligibility

Refunds may be considered only in the following cases:

  • Duplicate payment
  • Billing error caused by the Company
  • Unauthorized transaction reported in a timely manner
  • Refund requests must be submitted within 7 days of the transaction

4. Non-refundable cases

Refunds are not available in the following situations:

  • Services that have already been used or consumed
  • Changes in user preference or business conditions
  • Service interruption caused by third-party service providers

5. Third-party services

The Company may provide access to or integrations with third-party services. The Company does not control and does not guarantee such services.

Fees paid to third parties are subject to their respective refund policies.

6. Refund processing

Approved refunds will be processed within a reasonable time using the original payment method.

7. Changes to this policy

We may update this Refund Policy from time to time.

Your continued use of the service constitutes acceptance of the updated policy.

8. Contact

If you have any questions regarding this Refund Policy, please contact us at:

  • Email: info@sargia.jp
  • Website: https://fingerkyc.com
  • Sargia Inc.
Finger KYC

Effortless compliance infrastructure for secure identity onboarding.

Address: 〒560-0011 Osaka, Toyonaka, Uenonishi, 3-chōme−2−50

Email: info@sargia.jp

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